Terms and Conditions

1. Introduction Welcome to eBikeling ("we," "us," "our"). By purchasing or using our products, you ("customer," "user") agree to the following terms and conditions. Please read them carefully before making a purchase. These terms are designed to outline your responsibilities and limit our liability in connection with our electric bike conversion kits and related products.

2. General Terms

2.1 Product Use: eBikeling products, including but not limited to electric bike conversion kits, are designed for retrofitting bicycles. They must be installed and used as per the provided guidelines and local regulations.

2.2 Eligibility: By purchasing from eBikeling, you confirm that you are at least 18 years old and have the legal capacity to enter into this agreement.

2.3 Agreement to Terms: By accessing our website or purchasing our products, you agree to be bound by these terms and any updates made to them.

2.4 Prohibited Uses:

Customers must not:

• Modify or tamper with eBikeling products in a manner inconsistent with provided guidelines.

• Use products for unlawful purposes or in violation of local, state, or federal regulations.

• Attempt to reverse-engineer or replicate eBikeling products without written consent.

3. Safety Warnings and Guidelines

3.1 Assumption of Risk: Customers acknowledge that modifying or converting bicycles inherently involves risks, including but not limited to accidents, injuries, and property damage. By purchasing our products, you assume all risks associated with their use.

3.2 User Responsibility:

Customers must:

• Conduct pre-use safety checks, including ensuring all components are securely installed.

• Wear appropriate protective gear, such as helmets and reflective clothing, while using electric bicycles.

• Avoid operating modified bicycles under adverse weather or hazardous conditions.

3.3 Battery and Electrical Component Use:

• Follow all safety guidelines for charging, storing, and using batteries.

• Use only eBikeling-approved batteries and chargers to avoid risks such as fire, explosion, or injury.

• Never expose batteries to extreme temperatures, moisture, or physical damage.

4. Liability Disclaimer

4.1 Customer Responsibility: By purchasing and using eBikeling products, you acknowledge and agree to the following:

• You accept full responsibility for the proper installation, maintenance, and safe use of our products.

• You agree to adhere to electric bike safety and operational guidelines by US Federal and State Laws.

• You understand that compliance with local, state, and federal laws and regulations regarding electric bicycles is your responsibility.

• You accept full liability for any accidents, injuries, property damage, or losses, including but not limited to battery explosions, fires caused by batteries or chargers, or other incidents resulting from the use, misuse, or improper handling of eBikeling products or using components, parts, or accessories that are not provided by eBikeling. By purchasing, installing, or using eBikeling products, you explicitly acknowledge and agree to assume full responsibility for any consequences, including accidents, injuries, property damages, or incidents arising from, but not limited to, battery explosions, fires caused by batteries or chargers, or improper usage. Customers understand and agree that ensuring the safe and proper use of eBikeling products is entirely their responsibility, including adhering to safety guidelines, using approved components, and complying with local regulations. By using our products, you accept the inherent risks involved and fully absolve eBikeling of any liability for such events. This includes agreeing that eBikeling shall not be held responsible for any damages or losses resulting from improper installation, negligence, failure to follow provided guidelines, or the use of unauthorized third-party components.

• By using our products, you acknowledge the inherent risks involved and agree that eBikeling is not responsible for any damages or losses resulting from improper installation, failure to follow safety guidelines, or negligence.

4.2 Third-Party Components: eBikeling is not liable for any damages, injuries, or losses caused by using third-party components (e.g., batteries, chargers) with our products. Customers accept full liability for any consequences resulting from such use.

4.3 Limitation of Liability: To the fullest extent permitted by law, eBikeling disclaims liability for:

• Any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products.

• Any accidents, injuries, fires, or damages caused by misuse, improper installation, or negligence in using eBikeling products.

5. Warranty and Returns

5.1 Warranty Period: All eBikeling conversion kits, ebike motors, and batteries come with a 1-year and all components and accessories come with a 3-month limited warranty from the date of delivery. This warranty covers manufacturing defects but excludes damages caused by:

• Improper installation or use.

• Third-party components.

• Modifications to the product.

5.2 Activation of Warranty: To activate the warranty, customers must submit a post-installation form, including photos or videos of the installed kit, for review by our technical team.

5.3 Returns and Refunds:

• Unused products can be returned within 14 days of delivery for a refund, excluding shipping and restocking fees.

• Products returned must be in new, unused condition, with all original packaging.

• Refunds for faulty goods will be processed upon inspection and confirmation of a manufacturing defect.

5.4 Exclusions: The warranty does not cover normal wear and tear, cosmetic damages, or issues arising from non-compliance with installation or usage instructions.

6. Taxes, Duties, and Shipping

6.1 Taxes: Prices displayed include applicable taxes unless otherwise specified. Customers outside the U.S. may be required to pay local taxes and import duties upon delivery.

6.2 Shipping:

• Orders are shipped within 1 business day of payment confirmation unless additional information is required by the buyer.

• eBikeling is not responsible for delays caused by customs, carrier issues, or unforeseen circumstances.

6.3 Lost or Damaged Shipments:

• Customers must report lost or damaged shipments within 7 days of delivery.

• eBikeling will assist in filing claims with carriers but does not guarantee reimbursement for losses.

7. Pre-Orders and Custom Orders

7.1 Pre-Order Policy: Pre-orders are a deposit to secure your kit at the stated discount. Once manufacturing begins, cancellations may not be accepted.

7.2 Custom Orders: Custom configurations are non-refundable once production has started.

8. Privacy Policy

8.1 Data Collection: eBikeling collects personal information necessary for processing orders, providing support, and improving customer experience. This includes but is not limited:

• Name, contact information, location information, device and browser information, and payment details.

• Usage data from our website.

8.2 Data Protection: eBikeling employs industry-standard measures to secure your personal information and prevent unauthorized access.

8.3 Third-Party Sharing: Personal data may be shared with:

• Payment processors and shipping carriers for order fulfillment.

• Legal authorities as required by law.

9. Indemnification

Customers agree to indemnify and hold harmless eBikeling, its employees, and affiliates from any claims, damages, losses, or expenses arising out of:

• The use or misuse of our products.

• Violations of these terms.

• Injuries or damages caused by third-party components used with eBikeling products.

10. Force Majeure

10.1 Definition: eBikeling is not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, labor disputes, government actions, or interruptions in supply chains.

10.2 Customer Options: In such events, customers may:

• Accept delayed fulfillment of their order.

• Request a refund for unshipped products.

11. Governing Law

These terms and conditions are governed by the laws of the State of Illinois, United States. Any disputes arising under or in connection with these terms shall be resolved in the courts located in Cook County, Illinois.

12. Dispute Resolution

12.1 Mediation and Arbitration:

• Before pursuing legal action, customers agree to engage in good faith mediation to resolve disputes. Mediation shall be conducted by a mutually agreed upon neutral mediator and both parties shall equally share the costs of mediation.

• If mediation fails, disputes may be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in Cook County, Illinois, and the decision of the arbitrator shall be final and binding on both parties. Both mediation and arbitration proceedings shall remain confidential, and each party shall bear its own legal fees and costs unless otherwise determined by the arbitrator.

13. Amendments

13.1 Right to Modify: eBikeling reserves the right to modify these terms at any time. Customers will be notified of significant changes via email or website updates. Continued use of our products constitutes acceptance of the updated terms.

14. Contact

For questions or concerns about these terms, please contact us from our Help Center.

Address: 5658 W Fillmore St. Chicago, IL 60644

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to eBikeling, 5658 W Fillmore St. Chicago, IL 60644.
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to Illinois, United States
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to eBikeling, accessible from https://ebikeling.com/. 
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies
  Type: Session Cookies
  Administered by: Us
  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
• Cookies Policy / Notice Acceptance Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies
  Type: Persistent Cookies
  Administered by: Us
  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing, and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
• With other users: when You share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us here: https://ebikeling.com/pages/contact-us